Lightfoot Travel Privacy Policy

WHAT THIS POLICY COVERS
At Lightfoot Travel we take great care with the personal information that you provide to us. This Privacy Policy describes how we use any Personal Information that you, the user (“you, your”) provide to us, or that we collect from you on www.lightfoottravel.com (the “site”).
“Personal Information” means any information that may be used to identify you as an individual,
such as your first and last name, a home or other physical address and an email address or other
contact information and user passwords.
By using the site, you are agreeing to this policy. Please read it carefully. This Privacy Policy
applies to the site only. We do not control other websites that may feature on the site and do
not accept responsibility for these, so please check their policies before submitting any personal
information to them.
 
PERSONAL INFORMATION THAT WE COLLECT FROM YOU
When you register as a user: when you first register on the site you may provide details such as
your name, username, email address and an account password.
Details of your visits to the site: when you visit the site, your internet browser sends
information that we record, such as location data, traffic data, weblogs, IP address, the date and
time of your request and the pages that you access on the site.
Travel Bookings: when you make a travel booking, we collect information such as payment
details, travel schedules and trip details, seating preferences, accommodation and other
reservation information, including names and passport details, for both individuals and group
party leaders.
Cookies: when you visit the site, we send a small file containing one or more cookies. Cookies
are small data files which contain information that is transferred to your computer's hard drive.
They help us to improve the site and to deliver a better and more personalised service. We may
collect information about your computer including your IP address, operating system and
browser type for system administration, although this information will not identify you
individually. You can refuse to accept cookies by changing the settings on your browser,
although this may prevent you from accessing some areas of the site.
Communications: when you send email or other communications to us, we may keep those
communications to process your inquiries, respond to your requests and improve the site.
 
HOW YOUR INFORMATION IS USED
We will only share your information with other companies or individuals under the following
circumstances:
Travel Bookings: we may need to transfer details of your travel booking to service providers and
reservation systems within your country or to other countries to which you are traveling.
Transfer of Business: if we are involved in a sale or purchase of business or assets, bankruptcy
proceedings or a re-organisation, your personal information may be transferred or disclosed.
 
PRIVACY POLICY
Lightfoot Travel Pte. Ltd.
33, Pekin Street, 02-01A, Far East Square, Singapore, 048763
info@lightfoottravel.com
www.lightfoottravel.com

Legal Requirements: we may have to disclose your information to legal authorities or regulators
if we are required to do so, or if we believe that this is reasonably necessary. This may include
co-operating with third parties to prevent fraud and mitigate credit risk.

ACCESSING AND MANAGING YOUR INFORMATION
We will provide you with access to, and update, correct or delete your personal information
where appropriate, or where it is required under applicable data protection and privacy laws.
We may charge a small administrative fee if accessing your data is particularly complicated or
time consuming.
 
DATA INTEGRITY
We process personal information only for the purposes for which it is collected. We take
reasonable steps to ensure that the personal information we process is accurate, complete, and
current, but we depend on you to update or correct your personal information whenever
necessary.
 
INFORMATION SECURITY
We take several measures to protect against unauthorised access to or unauthorised alteration,
disclosure or destruction of personal information which you provide to us. These include
internal reviews of our data collection, storage and processing practices and security measures,
as well as physical security measures to guard against unauthorised access to systems where we
store personal information. We restrict access to personal information to our employees,
contractors and agents who need to know that information to operate, develop or improve our
services. Our Data Protection Officer (DPO) reviews our security policies on a quarterly basis in
addition to the continual monitoring for any security breaches.
Lightfoot Travel’s 3rd party partners and suppliers (for example ground handlers) are sent and
asked to comply with this Privacy Policy when dealing with Lightfoot clients.
All client data will be held securely on the Salesforce Platform with databases in Singapore. Full
details of Salesforce’s compliance with GDPR law can be found here:
https://www.salesforce.com/eu/campaign/gdpr/
 
REQUESTS FOR THE DATA WE HOLD ON CLIENTS
Subject to proof of identity Lightfoot Travel will provide all information we hold on clients within
28 days. To request such data please communicate with:
Simon Chaffey
Head of Operations (DPO)
si@lightfoottravel.com